Privacy Policy

Overview

Pipebot (“we”, “us”, “our”) operates the pipebot.io website and the Pipebot platform (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Service.

Information We Collect

Account Information

When you create an account, we collect your name, email address, and authentication credentials. If you sign up via a third-party provider (such as Google), we receive your name and email from that provider.

Usage Data

We automatically collect information about how you interact with the Service, including workflow executions, API calls, feature usage, and performance metrics. This data is associated with your organization account.

Workflow Data

Workflow definitions, execution logs, and data processed by your workflows are stored on our infrastructure. This data belongs to your organization and is isolated from other tenants.

Payment Information

Payment processing is handled by Stripe. We do not store your credit card number or bank account details on our servers. Stripe may collect and store this information in accordance with their own privacy policy.

Technical Data

We collect standard technical data including IP addresses, browser type, device information, and referring URLs. This is used for security, analytics, and service improvement.

How We Use Your Information

• Provide, operate, and maintain the Service
• Process transactions and send billing-related communications
• Respond to support requests and communicate with you
• Monitor and analyze usage patterns to improve the Service
• Detect, prevent, and address technical issues and security threats
• Enforce our Terms of Service

Third-Party Services

We use the following third-party services to operate the platform:

• Google Cloud Platform — Infrastructure hosting, data storage, and compute
• Firebase Authentication — User authentication and identity management
• Stripe — Payment processing and subscription management

Each of these providers has their own privacy policy governing how they handle your data. We encourage you to review their policies.

Data Storage and Security

Your data is stored on Google Cloud Platform infrastructure in the United States. We implement industry-standard security measures including encryption in transit (TLS) and at rest, network isolation, and access controls. All workflow data is tenant-isolated at the database level.

Data Retention

We retain your account data for as long as your account is active. Workflow execution logs are retained according to your plan tier. When you delete your account, we remove your personal data within 30 days, except where we are required to retain it for legal or compliance purposes.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Object to or restrict certain processing activities

To exercise any of these rights, contact us at privacy@pipebot.io.

Cookies

We use essential cookies to maintain your authenticated session and preferences. We do not use third-party advertising cookies. Analytics cookies, if used, are anonymized and do not track individual users across other websites.

Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the “Last updated” date. Continued use of the Service after changes constitutes acceptance of the updated policy.

Contact

If you have questions about this Privacy Policy, contact us at privacy@pipebot.io.